| PROJECT |
|
CLIENTS |
|
| Research and data collection for cost savings analyses | Maintenance functions including janitorial, HVAC, Landscaping, pest control, road maint, etc. | Shell Oil Company, US
Houston, TX |
Visited 15 company locations in US to define and collect operating metrics to streamline and consolidate services |
| Re-engineering, Streamlining
and Restructuring |
- Purchasing Department
- Real Estate Group |
Philadelphia Electric Co.,
Philadelphia, PA |
New mission and restructuring via focus groups, process mapping, benchmarking, and staff/client(s) interviews and consensus |
| Productivity Improvement and Resource Management | Corporate Services, Mail and Courier, IT, Stationary Store Operations, Overhead Transmission Lines teams | Public Service Electric and Gas, Newark, NJ | Designed and mentored front-line planning and control systems to increase productivity, streamline workforce and reduce cost |
| Quality Management and Internal Customer Satisfaction | -Purchasing Department | Public Service Electric and Gas, Newark, NJ | Quality training & implementing of satisfaction measurements and reporting for internal customers |
| Small Group Facilitation(s) | Various cross-functional management and staff teams | -Colorado Dept. of Transportation
-US Bureau of Land Management |
Off-site problem solving facilitations for small groups including management-union teams, executive management committees, and employee teams |
| Benchmarking Study | Environmentally-Sensitive
policies and practices |
US Dept. of Transportation, Washington, DC | Benchmarked 3 major Fortune 500 corporations and 3 state highway agencies for national highway infrastructure planning. |
| Employee Climate Survey(s) & Organizational Alignment | -- Regional Admin.
Services
- Procurement Operations |
- US HUD Region,
Denver and San Francisco - USWEST Communications
|
Assessment of employee attitudes and concerns following major re-alignment and restructuring |
Consulting Economics Computers Outsourcing