Townsend Management provides off-the-shelf, or custimized off-the-shelf training packages to meet specific agency needs related to management, organizational and business improvement services, such as:

    *    customer service

    *    team building

    *    performance measurement

    *    business process reengineering

    *    strategic planning

    *    process improvement

    *    performance problem-solving

    *    ISO 9000 and ISO 14000

    *    statistical process control

    *    quality management

    *    benchmarking

    *    change management

    *    customization of off-the-shelf training can be done by modifying the following:

        -    workbooks

        -    training manuals

        -    overhead transparencies

        -    computer based training

        -    videotapes

        -    advanced presentational media